Jira Service Desk Knowledge Base

You only need to pay for people who are adding editing content.

Jira service desk knowledge base.

Create a knowledge base space in confluence and link it to your service desk right from jira service desk. Upgrading to jira server service desk 2 0 and moving to the version 2 pricing model. A confluence based knowledge base can automatically be searched for articles pages via this field. Back into jira service desk now link to the specific knowledge base space and test you can access via the customer portal.

Local user logins to jira service desk fail when crowd sso is enabled. I have a jira service desk project that uses a confluence space as a knwoledge base. Letting customers help themselves by searching for articles in the help center gathering customer feedback to lead to more relevant and helpful article updates. And there is an option to have your knowledge base wiki.

Spin up new services with jira service desk s intuitive codeless setup and configuration. Jira service desk 2 x. A when my customers start typing they see suggestion from knowledge base and. The benefits of linking your knowledge base to jira service desk.

B confluence space are not access without a login i need to keep it private so anonymous users with a link can t. Provide it service and support without the cost and complexity of traditional itsm solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. After you set up confluence as a knowledge base for service desk your customers can browse that content for free.

The search results will be displayed as a list in the knowledge base custom. How to create a knowledge base with jira service desk and confluence. Well apart from the numerous ones i mentioned above here are a few more accolades to add to the list. The knowledge base custom field for service desk is a custom field that can be used in jira issues in order to display knowledge base content in service desk tickets.

Deliver exceptional it service fast. With one click in the configuration menu that little cog icon in the top right corner you can create a new knowledge base space in confluence where your agents can add self help documentation. How should i configure jira service desk and or confluence to. Serving customers with a knowledge base.